Terms & Conditions
FAST FEET FOOTBALL ACADEMY
TERMS AND CONDITIONS
BACKGROUND
These Terms and Conditions are the standard terms for the provision of football coaching services by Fast Feet Football Academy Limited, a company with registration number 08285015, whose registered address is Unit 2, Gosforth Park Avenue, Newcastle Upon Tyne. NE12 8EG.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day” means any day other than a Sunday or bank holiday;
“Calendar Day” means any day of the year;
“Contract” means the contract for the provision of Services, as explained in Clause 3;
“Deposit” means an advance payment made to Us under sub-Clause 5.5;
“Month” means a calendar month;
“Price” means the price payable for the Services;
“Services” means the services which are to be provided by Us to you;
“We/Us/Our” means Fast Feet Football Academy Limited
“You/Your/Client means the user agreeing to us providing the Services in exchange for a fixed price. In accepting these Terms and Conditions, the user confirming the agreement confirms that they are the Client.
1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, fax or other means.
2. The Contract
2.1 These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and You. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
2.2 A legally binding contract between Us and You will be created upon you signing and returning this Agreement.
3. Services
3.1 All services are subject to availability and must be booked in advance. Your booking is confirmed only upon receipt of full payment.
3.2 Tasters
3.2.1 We will provide a football coaching session to your child which is usually to be held at a location agreed between Us. This is what we consider to be the Service.
3.2.2 In total you will receive two football coaching taster sessions to be redeemed consecutively at an agreed time between Us and You.
3.2.3 Where You are unable to attend one of the taster sessions, we will do our best to accommodate you with a change to ensure all two tasters are completed.
3.2.4 Should You decide not to complete all tasters, we are unable to offer any refunds for the tasters you are have not attended.
3.2.5 We do not offer sessions on Bank Holidays. Should a taster session fall on a Bank Holiday, We will offer You the opportunity to reschedule the taster session.
3.2.6 We may cancel the Service at any time, entirely at Our discretion, Examples for such decisions may include behaviour of the child or the parents. No refund in these circumstances will be offered to You. Such cancellation will take effect immediately.
3.3 Membership
3.3.1 The Service shall be provided during term time period as noted in the schedule. It is not provided by us during School Holidays.
3.3.2 Where You are unable to attend a session in a certain week, We will do Our best to try to accommodate you in an alternative session in the same week. In the event that such alternative sessions are not convenient, We will be unable to offer any refunds for sessions you are unable to attend.
3.3.3 We do not offer sessions on Bank Holidays. Should the usual weekly session fall on a Bank Holiday, We will offer You the opportunity to attend a different session in the same week. We may, at our discretion, offer You the opportunity to attend a day in a holiday camp free of charge.
3.3.4 You may wish to cancel your sessions. To cancel your sessions, a minimum of one month’s written notice is required. Notice must be submitted via email or in writing. Cancellations made with less than one month's notice will be charged in full, with no refunds provided.
3.3.5 We may cancel the Service at any time, entirely at Our discretion, Examples for such decisions may include behaviour of the child or the parents. No refund in these circumstances will be offered to You. Such cancellation will take effect immediately.
3.4 Holiday Camps
3.4.1 We will provide a football coaching session for your child as part of the Holiday Camp booking. Sessions will take place at a location agreed between Us. This constitutes the Service we are providing.
3.4.2 You may cancel the Service by providing a minimum of 48 hours’ written notice. Notice must be submitted by email or in writing. No refunds will be issued if less than 48 hours' notice is given before the scheduled session.
3.4.3 We reserve the right to cancel the Service at any time, entirely at our discretion. Reasons may include, but are not limited to, inappropriate behaviour by the child or parent/guardian. In such cases, no refund will be provided. Cancellation will take effect immediately upon notice.
4. Price and Payment
4.1 The Price is calculated per session, and the weekly session cost is as previously indicated and agreed between Us.
4.2 The price for all services, including Taster sessions, Holiday camps and ongoing subscriptions, is payable in advance. We reserve the right to withhold services until full payment has been received.
4.3 We may increase the Price from time to time. Such increase will be confirmed to you in advance with four weeks’ notice of such intended increase.
4.4 We accept the following methods of payment:
4.4.1 Credit or debit card;
4.5 All payments must be made at the time of booking via our Class4Kids booking portal.
4.6 We do not, under any circumstances, accept cash payments. Any payments made directly to football coaches cannot be accepted.
4.7 If you do not make payment to Us by the due date then We are entitled to charge You interest on the overdue sum at the rate of 8% per annum. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum. You must pay any interest due when paying an overdue sum.
4.8 If payment is not received for monthly subscriptions, we will make up to three attempts to collect payment. If payment remains outstanding 28 days after the initial due date, we reserve the right to terminate the contract and withdraw services with immediate effect.
5. Providing the Services
5.1 As required by law, We will provide the Services with reasonable skill and care.
5.2 All football coaches and assistant football coaches will be trained in Child Safeguarding and First Aid.
5.3 We will ensure that all football coaches and assistant football coaches have enhanced Disclosure and Barring Services certificates which are up to date.
5.4 We will make every reasonable effort to complete the Services on time. We cannot, however, be held responsible for any delays if an event outside of Our control occurs.
5.5 We reserve the right to modify, reschedule, or discontinue services when necessary. In such cases, reasonable notice will be provided.
6. Your Obligations
6.1 You must ensure your child is physically fit and able to participate in football activities.
6.2 Any medical conditions, injuries, or relevant health issues must be disclosed before sessions begin.
6.3 Participants must bring any necessary medication (e.g., inhalers) and wear appropriate clothing and footwear. Participants must bring a water bottle to each session. When attending a Holiday Camp, you must provide your child with a packed lunch.
6.4 Participants must arrive on time for all sessions. Late arrivals may not be admitted for safety reasons and no make-up session or refund will be provided. Parents must collect their children promptly at the end of each session.
6.5 You must give us 24 hours’ notice if You are unable to attend a weekly session.
6.6 You must make us aware if your child is not fully toilet trained; if this is the case we will request that you remain at the venue to assist your child. We understand this can be a sensitive topic and we will ensure all Fast Feet staff act with complete discretion in such cases.
6.7 Participants are expected to behave respectfully towards coaches and other children. Disruptive or unsafe behaviour may result in the participant being removed from the session, and in serious cases, from the program without refund.
6.8 You must keep contact details up to date and check for any updates regarding session times, cancellations, or changes.
7. Problems with the Services and Your Legal Rights
7.1 We are committed to providing high-quality football coaching in a safe and supportive environment. If you experience any issues with our services, please contact us as soon as possible so we can work to resolve the matter promptly.
7.2 You have certain legal rights under consumer protection laws, including the right to receive services that are:
- Carried out with reasonable care and skill
- Fit for the purpose you were told about
- Delivered as described and agreed upon
7.3 If we fail to meet these standards, you may be entitled to a refund, partial refund, or a repeat of the service, depending on the circumstances.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
8. Our Liability
8.1 We will provide our football coaching services with reasonable care and skill. However, to the fullest extent permitted by law:
8.2 We are not liable for any loss, damage, or injury sustained during sessions, unless caused by our proven negligence.
8.3 We do not accept responsibility for personal items lost, stolen, or damaged during sessions.
8.4 Participation in football coaching carries inherent risks. It is your responsibility to ensure that your child is physically fit and able to take part.
8.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or any other liability which cannot be legally excluded.
8.6 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
9. Events Outside of Our Control (Force Majeure)
9.1 We will not be held liable or responsible for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay results from an event outside of our reasonable control. These events may include, but are not limited to:
- Acts of God (such as storms, floods, earthquakes)
- Fire, explosion, or accident
- War, terrorism, or civil unrest
- Epidemics or pandemics
- Government actions, restrictions, or regulations
- Strikes, labour disputes, or supply chain disruptions
- Venue closures or unavailability
9.2 If such an event occurs, we will inform you as soon as reasonably possible and take all reasonable steps to minimise the disruption. If the event continues for more than [30] days, either party may terminate the contract in writing.
10. Cancellation
10.1 If you wish to cancel your booking or ongoing subscription, you must provide a minimum of one month’s written notice (via email or in writing).
10.2 No refunds will be issued for cancellations, including unused sessions or early termination.
10.3 Failure to provide the required notice may result in continued billing or loss of access to future sessions without refund.
10.4 We do not offer refunds for missed classes or sessions due to personal scheduling conflicts, illness, or holidays.
10.5 Should We take steps to cancel your contract then we will provide you with written notice. Such written notice will take effect immediately.
11. Communication and Contact Details
11.1 If you wish to contact Us, you may do so by email at info@fastfeetfa.com.
11.2 All official communications, including notices of cancellation or changes to services, must be submitted in writing, preferably via email. We will use the contact information you provide at registration to communicate with you unless otherwise instructed.
11.3 It is your responsibility to keep your contact details up to date.
12. Complaints and Feedback
12.1 We are committed to providing high-quality coaching and a positive experience for all participants. If you have any concerns, complaints, or feedback, we encourage you to contact us as soon as possible so we can address the matter promptly and fairly.
12.2 You can submit complaints or feedback via: email to info@fastfeetfa.com
13. How We Use Your Personal Information (General Data Protection Regulations)
13.1 We are committed to protecting your privacy. Any personal data you provide to us (including your child’s name, age, medical information, emergency contact details, and your contact information) will be collected, stored, and used in accordance with data protection laws, including the UK GDPR and Data Protection Act 2018.
13.2 We use your personal data to:
- Register and manage bookings for our coaching services
- Communicate important updates, cancellations, or changes
- Ensure participant safety and wellbeing during sessions
- Comply with legal or safeguarding obligations
13.3 We do not share your personal data with third parties except where required by law or with your explicit consent. Your data is stored securely and only for as long as necessary for the purposes stated.
13.4 You have the right to access, correct, or request deletion of your personal data at any time. For full details, please refer to our Privacy Policy or contact us directly.
14. Other Important Terms
14.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
14.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
14.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
14.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
14.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
15.2 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.